policies.
60 Day Tech Support Policy
We’re here to ensure your security system works seamlessly from day one. With our 60-day complimentary tech support, we’ll assist you with:
Relocating or adjusting a camera to better fit your needs.
Troubleshooting login issues and restoring your access.
Ensuring you receive alarm notifications without any interruptions.
Guiding you through the process of downloading video footage to share with law enforcement.
Equipment 3 Year Warranty
DVRS: physical recorders, components, fans, and pre-installed hard drives
Cameras: imagers, components, built-in IR illuminators, housings, brackets and accessories
PTZ Cameras: imagers, components, pan/tilt motors, and housings
Monitors: (complete coverage)
3-Year Blanket Warranty Policy is valid for both HD-TVI and IP technologies
While all physical components are covered under warranty, certain extraordinary events are not. Unfortunately, we cannot provide coverage for issues resulting from improper installation, misuse, physical damage, water submersion, lightning strikes, or other acts of God.
If something goes wrong, don’t waste weeks—or even months—trying to coordinate a return with the manufacturer. Contact us directly for fast and hassle-free assistance.
SMS Privacy Policy
may disclose Personal Data and other information as follows:
Third Parties that Help Provide the Messaging Service: We will not share your opt-in to an SMS short code campaign with a third party for purposes unrelated to supporting you in connection with that campaign. We may share your Personal Data with third parties that help us provide the messaging service, including, but not limited to, platform providers, phone companies, and other vendors who assist us in the delivery of text messages.
Additional Disclosures: Affiliates: We may disclose the Personal Data to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your Personal Data will be subject to this Policy. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Cookies Policy
Effective Date: January 1st 2025
Triad Surveillance ("we," "our," or "us") uses cookies and similar tracking technologies on our website to enhance your browsing experience, analyze site traffic, and personalize content. By using our website, you agree to the use of cookies in accordance with this policy.
What Are Cookies?
Cookies are small text files that are stored on your device when you visit a website. They help us understand how you interact with our site, allowing us to improve functionality and provide a better user experience.
Types of Cookies We Use
We use the following types of cookies on our website:
Essential Cookies – These cookies are necessary for the website to function properly and cannot be disabled. They include features like security, accessibility, and page navigation.
Performance Cookies – These cookies help us analyze how visitors use our website, such as which pages are most popular. This data helps us optimize site performance.
Functional Cookies – These cookies remember your preferences and settings to provide a more personalized experience, such as language selection and login details.
Marketing Cookies – These cookies track your browsing behavior to deliver relevant advertisements and promotions based on your interests.
How We Use Cookies
We use cookies to:
Improve website functionality and performance.
Analyze user behavior to enhance user experience.
Remember user preferences and login details.
Deliver targeted advertising and measure its effectiveness.
Managing Your Cookies Preferences
You can control or disable cookies through your web browser settings. Please note that disabling certain cookies may impact the functionality of our website. For more information on managing cookies, visit your browser's help section.
Third-Party Cookies
We may use third-party services, such as Google Analytics, which also place cookies on your device to collect anonymous information about your browsing habits. These third parties have their own privacy policies regarding the use of cookies.
Changes to This Policy
We may update this Cookies Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions about our Cookies Policy, please contact us at:
Triad Surveillance
support@triadsurveillance.com
336.815.5777
By continuing to use our website, you consent to our use of cookies as described in this policy.